
Ssm Jenifar Dhinesh Bakkiaraj Sa
An accomplished and strong solutions-oriented senior contact center engineer with over 13+ years of global experience across Contact Center... | Fremont, California, United States
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Ssm Jenifar Dhinesh Bakkiaraj Sa’s Emails jo****@ya****.co
Ssm Jenifar Dhinesh Bakkiaraj Sa’s Phone Numbers No phone number available.
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Ssm Jenifar Dhinesh Bakkiaraj Sa’s Location Fremont, California, United States
Ssm Jenifar Dhinesh Bakkiaraj Sa’s Expertise An accomplished and strong solutions-oriented senior contact center engineer with over 13+ years of global experience across Contact Center Solutions including On-Prem and Cloud Results-driven Senior CC Engineer with extensive experience in design, development, plan, implementation, testing and operationalize of Contact Center solutions across global including integration with 3rd party solutions. Adept at working with management to prioritize activities and achieve defined project objectives; able to effectively translate business requirements into technical solutions. Diverse experience in configuring, Implementing, Migrating, and Consulting Cloud Contact Center Solutions for On-Prem & Cloud Solutions. Extensive experience in working with Global Matrix Organization and vendor Management for liaising on 3rd party solutions for contact centers. Also understanding the privacy and compliances in the health care spaces while implementing the solutions. Self-starter who thrives under pressure and responds quickly to issues. Works effectively with cross-functional teams while serving as a key partner to stakeholders and management towards delivering quality results on time and within budget. Passion for building collaborative, organized, and effective teams. Trained and Certified in Talk desk CCaaS, Azure, AWS, GCP, Dialog Flow, and security knowledge in NSE. Trained on Scrum Master and practice scrum framework in real-time.
Ssm Jenifar Dhinesh Bakkiaraj Sa’s Current Industry Genentech
Ssm
Jenifar Dhinesh Bakkiaraj Sa’s Prior Industry
Arileo Consulting
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Servion Global Solutions
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Roche
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Genentech
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Work Experience

Genentech
Principal voice specialist
Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Genentech
Senior Voice Specialist
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Roche
Senior Voice Specialist
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Servion Global Solutions
Sr. Network Consultation Engineer
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Servion Global Solutions
NETWORK CONSULTATION ENGINEER
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Arileo Consulting
DESKTOP ENGINEER
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)